Mean Time to Resolution Meaning
Mean Time to Resolution (MTTR) is a metric used to measure the average time it takes to resolve an issue or incident, particularly in the context of IT services or customer support. MTTR tracks the time from the moment an issue is identified to when it is fully resolved, helping organizations assess their efficiency in handling and resolving problems.
Mean Time to Resolution – Synonyms
Average resolution time
Average fix time
Incident resolution time
Time to resolve
Response and resolution time
Resolution duration
Mean issue resolution time
Downtime duration
Problem-solving time
Average recovery time
Mean Time to Resolution – Antonyms
Time to failure
Downtime
Resolution delay
Prolonged outage
Issue escalation time
Incident persistence
Extended downtime
Unresolved time
Slow response time
Resolution backlog
Mean Time to Resolution – Short Sentence Examples
The team reduced the mean time to resolution by streamlining the troubleshooting process.
Our company aims to improve the mean time to resolution to ensure better customer satisfaction.
The mean time to resolution for this particular issue was surprisingly quick.
A lower mean time to resolution leads to better service and fewer dissatisfied customers.
By analyzing our MTTR, we can pinpoint areas for improvement in our support system.
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