Acd Meaning?
ACD stands for “Automatic Call Distributor,” a telecommunication system that manages and routes incoming calls to appropriate agents or departments based on pre-set rules. Commonly used in customer support and contact centers, an ACD enhances efficiency by directing calls to the most suitable representative, reducing wait times, and improving customer satisfaction.
Synonyms
Call routing system
Call management system
Contact distributor
Telephony system
Call allocator
Contact center system
Call handler
Call queue manager
Call processing system
Automated call system
Antonyms
Manual call handling
Direct line
Unmanaged calls
Decentralized calls
Non-automated calls
Personal line
Direct contact
Non-distributed calls
Manual response
No call management
Sentences Example
The ACD helped the customer service team handle high call volumes efficiently.
An ACD routes incoming calls to the right department based on the caller’s needs.
With an ACD, call centers can significantly reduce customer wait times.
The company implemented an ACD to improve its customer support process.
An effective ACD ensures that each caller is quickly connected to the appropriate agent.
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